FAQ

 

Are your products mass produced?

No, all products are small batched, hand poured in New York.

Why is soy wax better? Soy is a renewable resource, burns cleaner, and longer than other waxes. There are less toxins and soot released while burning.

Where does Swishy Tail provide donations to?

Swishy Tail Candles is proud to donate a minimum of 25% of their proceeds to Horse rescue and advocacy organizations. We will be issuing donations on a quarterly basis, based on total sales. Our plan is to start to support our closest, local organizations, and branch out accordingly. All organizations need manpower, and money, and this is our way of providing the most impact we can.

How do customers know where donations are going to?

You can check in on our social media, as well as our fundraising tab for information on the organizations we donate to. You are welcome to reach out to them to verify.

Are your candle materials vegan and cruelty-free?

The soy and coconut waxes, and fragrance oils are vegan and cruelty free.   We occasionally use wicks that include beeswax, which are not vegan-friendly. The majority of the wicks we use are beeswax free, and made of all natural fibers. Depending on the candle size, a more sturdy wick (waxed) may be necessary to provide the best quality and safety.

Do Swishy Tail Candles contain parabens, phthalates, perfumes or dyes?

None of our ingredients, nor finished products contain parabens, phthalates, perfumes or dyes.

Where are your products made?

All items made by Swishy Tail Candle are made in the USA (New York)

Are your products and ingredients tested on animals or cruelty free?

We source our ingredients only from cruelty free vendors. The finished products are never tested on animals.

Are your candle materials vegan and cruelty-free?

The soy and coconut waxes, and fragrance oils are vegan and cruelty free.   We occasionally use wicks that include beeswax, which are not vegan-friendly. The majority of the wicks we use are beeswax free and made of all natural fibers.

How long should a candle burn for?

Swishy Tail Candle recommends that candles burn for up to 4 hours and are always carefully supervised. 4 hours is industry standard.

 

 

merchandise subtotal after all discounts are applied.

All orders will be shipped within 7 business days of orders. 

Swishy Tail currently uses FEDEX to deliver our packages. Your order will be shipped 3 – 5 business days from order date. Some seasonal, volume or weather related delays may occur, in which Swishy Tail is not responsible.

Shipping costs are determined by which state the package is being delivered to.